Terms & Conditions – Users

Definitions Tu Cita 24/7 – is a system offered by Lutorio LLC, which allows Users to make appointments to visit a Business.

Business – Company or person that provides services and products, and uses Tu Cita 24/7 to accept and manage online reservations and promote their products and services.

User – Anyone who books an appointment at a Business, using Tu Cita 24/7.

Business Account – When a company or person registers in Tu Cita 24/7, they obtain a business account in said system to configure and activate the appointment system for the Business.

User Account – When a person registers in Tu Cita 24/7, they obtain a user account in said system that can be used to book appointments in a Business.

Acceptable Use and Abuse Policy

Tu Cita 24/7 is a solution that allows Users to make appointments to visit a Business. Other unrelated uses are prohibited.

If you use Tu Cita 24/7, you agree not to: 1. violate any laws, third party rights or our policies; 2. use our sites and tools if you are not able to form legally binding contracts, are under the age of 18; 3. interfere with other Business’ listings; 4. post offensive, false, inaccurate, misleading, defamatory, libellous content (including personal information) or use the service and site for link building purposes; 5. take any action that may undermine feedback and/or ratings systems; 6. distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes; 7. distribute viruses or any other technologies that may harm any visitors of the site; 8. harvest or otherwise collect information about users, including email addresses, credit cards without their consent.

Tu Cita 24/7 can NOT be used to: 1. Sending spam 2. Unsolicited emails or SMS 3. Importing client list that users do NOT own and/or have NOT been gathered legally

Please notify any problems, violation of policies, offensive content, or copyright, trademark or other third parties intellectual property rights infringements. We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks and without a valid paid subscription. We reserve the right to modify or discontinue accounts that are affecting our system with unusual charges or do not comply with our use policy. We reserve the right to limit, suspend or cancel our services or accounts, prohibit access to any content, sites, services, or tools. We also reserve the right to remove hosted content, and to take technical and legal measures to restrict access to the sites if we believe they are creating problems or potential legal liabilities, infringing on the third parties intellectual property rights, or acting inconsistently with the spirit of our policies. We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. People under the age of 18 are NOT allowed to create system accounts with us. If we discover that such accounts have been created, they will be removed. It is the responsibility of the Business to specify if there is an age limit for people to book appointments for its products and services.

User’s purchase protection

Tu Cita 24/7 does not offer any guarantee on the purchases of products or services offered by the Businesses. Users and Businesses share the responsibility of ensuring transactions facilitated by Tu Cita 24/7 are carried out without complications, in good faith and add value.

Tu Cita 24/7 is not responsible for reserved appointments, where the User does not show to the agreed appointment. We are not responsible for reserved appointments, where the Business is not available to attend to the User.

We recommend Users to contact the Business before registering a claim in Tu Cita 24/7.

Account, Password and Security

When you open a User Account, you must create a password for Tu Cita 24/7. You are responsible for maintaining the confidentiality of the password and access to your account and are fully responsible for all activities that are carried out with your password or account. Tu Cita 24/7 is NOT responsible for any loss or damage caused by your failure to comply with this policy.


Tu Cita 24/7 is NOT responsible for your or the Business content, actions, or inactions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between Business and Users. We have no control over, nor offer guarantees about the quality, safety or legality of the advertised services, the veracity or accuracy of the Business advertisements or content, the Business ability to provide products or services, or the Users’ ability to pay for such products or services. We cannot guarantee continuous or secure access to our sites, services, or tools. The operation of our sites, services or tools can be interfered with by numerous factors beyond our control. Consequently, within the legal limits allowed, all implied guarantees, terms and conditions are excluded. We are not responsible for the loss of money, goodwill, or reputation, or any direct or indirect consequential damage, arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools. Tu Cita 24/7 is not responsible for incidents that may occur in the systems that may lead to data leak or content distribution. Tu Cita 24/7 is also not responsible if it stops offering its services, or if its service stops working or suffers a violation of its security.

Communication by call and text message

By providing us your phone number, you give us consent and authorization to contact you via SMS (text messages), calls (also using pre-recorded messages) in order to provide you with information and offer assistance regarding the service for which you have registered. You understand that your mobile company may apply rates for calls and text messages. You agree not to hold Tu Cita 24/7 responsible for any expenses arising from this service. You approve any such charges made by your mobile company. Please also note that for quality control and/or other purposes, we may listen to and/or record calls between you and our representatives with or without notice to you as permitted by applicable law.

Privacy Policy

For a detailed description, please see our Privacy Policy.

Information about us

Tu Cita 24/7 is owned and managed by Lutorio LLC. You can contact us by: (a) postal mail: 130 Winston Churchill, PMB 106, San Juan PR 00926 (b) email: tucita247@lutorio.com (c) direct assistance available on our website


You release us (and our shareholders, managers, directors, agents, subsidiaries, joint ventures, and employees) from any liability, including statutory fees, arising from any third-party claim regarding breach of this Agreement, or violation of any law or right of third parties. In the event that a Business has any conflict with one or more Users, or if any User has any conflict with one or more Business, the Business releases us (and our shareholders, managers, directors, agents, subsidiaries, joint ventures, and employees) of any responsibility derived from claims, demands and damages (direct or indirect) of any type and nature, known or unknown, derived or related in any way with said disputes.


This policy can be modified when appropriate and the changes take effect when published on the Tu Cita 24/7 site. By using Tu Cita 24/7 sites or services, you assume the published policies or rules applicable to the services you use.