If you do not accept this policy, you must not access or use our services or interact with any other aspect of our business.
We may process data about your use of our website and system (“usage data“). The usage data may include your company information, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your system use. The source of the usage data are analytics tracking system such as Google Analytics and similar. This usage data may be processed to understand better user’s behaviour to help us make the system better and to communicate with our users with usage hints. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, system, client service and system services.
We collect information about you when you register for an account, create, or modify your profile, set preferences and sign-up through Tu Cita 24/7. For example, you provide your contact information when you register for the system. You also have the option of adding a profile photo, bio, and other details to your profile information to be displayed on your Business profile with our system so that your clients can book appointments with you.
We keep track of your preferences when you select settings. We may process your “account data“. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and used for communicating with you. The legal basis for this processing is to be able to provide you with our system services so that you can display your information and accept bookings for your Business.
We may process your information included in your Business profile in our system. (“company info“). The profile data may include your name, address, telephone number, email address, profile pictures, and other details that you add to your profile. The profile data may be processed for the purposes of enabling your use of our website and services. This information may be available on our website, social network pages and Tu Cita 24/7 applications. The legal basis for this processing is to enable proper operation of the system and services.
We may process provider’s personal data that is provided in the course of the use of our services “service provider data“. The provider data may include provider’s name, address, telephone number, email address, profile pictures, and other details added to provider’s profile. The source of the service provider’s data is you, your employer, or the user who sets up the system for his personal or company purposes. The service providers data may be processed for the purposes of operating the system so that clients can effectively book appointments online with a Business, and find and select the providers they need. This information may be available on our website, social network pages and Tu Cita 24/7 applications. The legal basis for this processing is to enable proper operation of the system and services.
We may process information that you create for your bookable services, products for sale, promotions, or as company information (“publication data“). The publication data may be processed for the purposes of operating the system so that clients can effectively book appointments online and read about your business and service offering. The legal basis for this processing is to enable proper operation of the system and services.
We may process information contained in any inquiry you submit to us regarding the system and our services “inquiry data“. The inquiry data may be processed for analyzing our user’s problems and improve our system.
We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website “transaction data“. The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is legal requirements for proper accounting practices.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters “notification data“. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your given consent to receive this communication.
We may process information contained in or relating to any communication that you send to us “correspondence data“. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your data when necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
We may process any of your data when necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
We may also process any of your data when such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Do not supply any other person’s personal data to us, unless with their proper consent.
Provide your personal data to third parties
Your personal data may be disclosed to any member of our group of companies, subsidiaries, full-time employees, to the extent necessary for the purposes, and in accordance with the legal bases provided in this document. Your personal data may be disclosed to our insurers or advisers to the extent that is reasonably necessary to obtain or maintain insurance coverage, manage risks, obtain professional advice or for the recognition, exercise or defense before legal actions, both in legal proceedings and in administrative or extrajudicial processes. Financial transactions related to our website and services are managed by our payment service providers: Dynamic Payments
In addition, your personal data may be disclosed if necessary, for the fulfillment of our legal obligation, or in order to protect our vital interests or the vital interests of another natural person. Your personal data may also be disclosed if necessary, for the establishment, exercise or defense of legal claims, whether in court proceedings or extrajudicial processes. Our mail servers are located at: Amazon Web Services. For more information, see Company security here:
Our messaging platforms are:
For statistics and analytics, we use Google Analytics.
Tu Cita 24/7 plans prices and features may vary. Government taxes & fees may also change without notice.
Conservation and deletion of personal data
The personal data that we use for any purpose or purposes should not be stored for a period longer than necessary for such purposes. All the data about the Business that has been stored in our system will be kept as long as you are a user of our system. You can edit this information at any time and request its deletion by canceling the use of the system. Since we store backup copies of all databases for up to thirty days, such information may exist on our servers for up to thirty days, at which point it will be deleted. Without prejudice to the other provisions of this article, we may retain your personal data when such retention is necessary to fulfill a legal obligation to which we are subject, such as accounting laws, or to protect our vital interests or the vital interests of a third person.
We can update this document by posting a new version on our website when appropriate.
It is recommended that you consult the relevant laws and regulatory authority guidelines for a detailed explanation of these rights. There are two categories of personal data in the Tu Cita 24/7 system.
1. The data of the Business, which in certain circumstances may be personal data about the supplier of products and services, if it has been registered as a business.
2. The User’s data, who books appointments in the Businesses.
Access to all this information and information about all the people related to each group is available in the system for authorized users.
A cookie is a file with an identifier (a sequence of letters and numbers) that is sent by a network server to a browser and stored in the browser. The identifier is sent back to the server each time the browser requests entry to a page on the server. Cookies can be “persistent” or “session”. A browser will store a persistent cookie and remain valid until the expiration date, unless the user deletes it before the expiration date, and, on the other hand, a session cookie will expire at the end of the user’s session, when browser is closed. Cookies do not usually contain information that identifies any user, but the personal information about the user that we store may be linked to the information contained in and obtained from cookies.
Most browsers allow the user to accept and delete cookies. The methods for doing this vary from browser to browser, and from version to version. Blocking all cookies will impact the usability of many websites. If you block cookies, you will not be able to use all the functions of our site.